How to Quickly Compare ServiceNow Platform Users
Article by Kristian Dimitrov,
Senior Solution Architect at BRIGHT
Following the first post of the series – How to Speed Up ServiceNow Troubleshooting, we are now sharing another tool that can help answer some common questions about the Now Platform. Questions like “Can I get the same access as user X?” or “Why I don’t have access to the record while user Y does?”.
ServiceNow User Comparison is a tool built as a single page application on the ServiceNow Portal. It’s primarily focused on helping ServiceNow administrators compare details of two platform users – ‘Base User’ and ‘Compare to User’. And what is more – without manually navigating through several tables and forms trying to identify the differences between the users.
With the app, we can quickly obtain the details we need for the compared users. Here is more information about the different sections of the application.
Base User Information and Organization Information
These two sections provide the main details of the compared users. Besides, you will receive quick links to the user records on the Platform. The fields you need to compare could be easily updated using the Widget Options.
Role Section
The role section lists the compared users’ roles with a handy option to hide the matching ones. In that way, we can see all roles related to the compared users. What’s more, you can easily identify the differences between them.
Group Section
This section shows users’ groups with their roles and the same option to hide the matching ones.
User Criteria
The last section of the form shows the matching user criteria against the selected users.
If you find this tool useful and you would like to know more about it, do not hesitate to contact our team. We would love to tell you more and support your ServiceNow initiatives.
Share
More News
A Busy Holiday Season At BRIGHT
This December, we’re having a busy holiday season at BRIGHT. We’re closing another successful year, thanks to all members of the BRIGHT team, who have, once more, shown that teamwork and dedication are the keys to success. As the year is coming to...
BRIGHT’s Charity Committee Helps Restore Vitosha Nature Park
In July 2021, several BRIGHT employees and their families set out on a mission to restore and improve the park area of Yavorova meadow, which is a part of Vitosha Nature Park. This action is a part of the activity of BRIGHT’s Charity Committee, and...
