The Task Integration Bus simplifies and streamlines the integration of your ServiceNow instance with any external ticketing system that supports REST. By using Integration Bus rather than direct integration in your ServiceNow instance you can significantly reduce integration complexity, customization effort, and the workload for managing and monitoring your integrations.
BRIGHT today announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store . Certification by ServiceNow is only granted to apps available in the Store and signifies that Task Integration Bus has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of Task Integration Bus with ServiceNow.
The Task Integration Bus simplifies and streamlines the integration of your ServiceNow instance with any external ticketing system that supports REST.
“There are many benefits to using an integration bus compared to direct integration in your ServiceNow instance including dramatically reducing integration complexity, customization effort, and the workload associated with managing and monitoring your integrations,” shares Viktor Elevterov, Head of ServiceNow Consulting team at Bright.
With the easy-to-setup and operate integration bus, we have addressed some of the most pressing integration needs of our customers:
Streamline Ticket Exchange
Seamless exchange of ticket data in an effective and efficient way between ServiceNow and external systems. Any ServiceNow table that extends the Task table can be integrated. Ability to send attachments and comments/work notes.
Ability to integrate with any ticketing system that supports REST.
Easy setup and delivery
Fast and easy setup of integrations with a variety of external ticketing systems by making simple configurations. Integrating has never been so easy – just download the TI application from the store and you are ready to establish integrations with external systems.
Complete visibility and transparency
Identify and resolve issues with a single interface offering complete visibility and ease of use. The application uses custom log tables to monitor each transaction between the involved systems.
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