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BMC Consulting Services

SERVICES
As an established BMC Partner, we bring experience to business and IT transformation with an end-to-end consulting approach.

Years of Experience

Certified BMC Consultants

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BMC Service Exellence

With more than 14 years in the BMC community, Bright has delivered ITSM transformation projects to enterprise customers across Europe, leveraging the core BMC and its most recent innovations. Bright provides reliable, flexible, and cost-effective services to organizations looking to optimize and streamline their IT and business processes.

BMC Best Practice Approach

In a long-term partnership with our customers, we provide end-to-end services for adopting and growing on BMC Remedy/Helix platform with a focus on:

  • ITSM and business process analysis and design;
  • Solution design with industry best practices
  • BMC architecture aligned to vendor guidelines;
  • Cost-effective and scalable implementation;
  • Full scope of managed services;
  • BMC authorized L1 support.
We bring flexibility to our customer and partner project with highly skilled professional consultants:

ITSM Process Consultant/Business Analyst

  • Management & Technology Certifications (ITIL Expert, CISSP, CISA, COBIT);
  • Microsoft Certified System Engineer, Project Management, Scrum;
  • 7+ years of relevant technical and ITSM process experience.

Senior & Expert BMC Consultant

  • BMC MyIT 3.x and BMC Remedy with Smart IT 1.x: Administering and Configuring
  • BMC Certified Professional: BMC MyIT 3.x and Smart IT 1.x
  • BMC Certified Professional: Remedy IT Service Management
  • BMC Certified Professional: BMC Remedy Service Desk and Change Management
  • BMC Certified Professional: BMC Remedyforce
  • BMC Certified Associate: Helix ITSM
  • BMC Certified Associate: Helix ITSM – Smart IT
  • BMC Certified Associate: Helix Digital Workplace
  • 5+ years of relevant experience.

BMC Implementation Services

We have been around the block with BMC ITSM implementation since 2006 and grew together with the platform, while also helping it develop organically by always bringing customer stories back to the vendor. Our implementation approach steps on two main components to deliver maximum results – technology excellence and focus on business needs and processes.

Our ITSM implementation approach brings effortless organizational scale up while maintaining business continuity and enabling productivity. Move your IT from reactive to proactive by optimizing IT service experience. Drive digital transformation with intelligent automation – automate tasks, increase productivity and empower self-service. Our expertise includes:

  • Process design and documentation of all ITSM processes;
  • Organizational change management and power user trainings;
  • Service Asset and Configuration management setup and integration with ITSM processes;
  • Automatic discovery setup and configuration;
  • BMC solution design and architecture and vendor best practices;
  • Integration with various external systems and custom application development on the BMC platform;
  • Both on-premise and cloud-based implementation expertise.

BMC Products and Solutions

Our team of Bright consultants follows an ongoing training and certification plan to stay current on the latest in BMC technology. Bright has experience in the following BMC applications:

  • BMC Helix ITSM (NextGen Remedy, formerly BMC Remedy)
  • BMC Helix Digital Workplace and Digital Workplace Catalog (formerly Service Broker)
  • BMC Helix SmartIT
  • BMC Helix Chatbot
  • BMC Helix Discovery
  • BMC Helix Platform
  • Remedy AR System Architecture and Development
  • Smart Reporting
  • BMC Helix Remedyforce
  • BMC Helix CMDB
  • RSSO
  • Atrium Orchestrator

Custom Integrations and Applications development

Bright offers a range of services to support companies throughout the lifetime of their BMC installation or cloud-hosted platform. Our approach is to ensure the changes and enhancements you make don’t impact the system performance, you can scale efficiently without risk of service disruption, avoid unnecessary customizations with the best practice approach.

Bright provides BMC Remedy on-premise or BMC Helix Remedy upgrade package tailored to the customer’s specifics to assure a seamless transition to using the platform’s latest features. Experience has thought us that the right preparation makes for the best implementations. That is why we offer assessment sessions before upgrading your installation to the latest version. As part of the package our team of BMC experts will:

  • Perform free process analysis and upgrade assessment with a detailed upgrade plan;
  • Guide you through every step of the upgrade and make sure your instance is fit for scale, performance, and upgradeability;
  • Presents new functionalities to all stakeholders and plan the upgrade;
  • Perform platform impact assessment;
  • Performs all upgrade activities as per a mutually agreed plan.

BMC Managed Services, Development, and Support

As a BMC Premier Support Partner Bright is authorized to resell original vendor support services as well as deliver Level 1 support to all BMC customers, who sign support contracts through Bright. As part of Support Service our team will:

  • Provide Incident Management and resolve cases not requiring access to the platform’s main code in-house;
  • Guarantee 24×7 response;
  • Act as a single point of contact to customers;
  • Use a personalized approach, where based on availability customers work with the same agents every time;
  • End-to-end case handling and constant updates on tickets escalated to BMC.

Continuous improvement and being with our customers through their entire journey is important to us and that is why we established our BMC Managed Services Offering, designed to help customers make the best of using the platform. As part of our Managed Services we offer:

  • Operational & System Administration Services – Operational or maintenance activities related to frequent changes in the system.
  • System Enhancement Services – A package of consulting days to be used for system enhancements and fine-tuning the implemented BMC system.

Upgrade-as-a-service – Free Assessment Package

While we follow best practices as much as possible, we understand that every organization is unique. We are experienced in building innovative applications on the BMC platform based on customer-specific business processes and integration needs. Integration technologies we use are:

• SOAP Web Services;
• REST API;
• Pentaho Spoon.

The scripting languages we use for customizations are CSS and JavaScript.

When looking to address complex integration activities look no further. Our team is focused on finding the most elegant and optimal solution for functional and seamless integration.

Training

As your BMC Implementation partner training is an indivisible part of our end-to-end service approach. We deliver both technology and process-oriented trainings to ensure adoption of the delivered solution by all stakeholders. Our accredited and certified trainers are prepared to deliver:

• Organizational change management workshops;
• ITIL trainings on all levels and subjects;
• BMC power user and end-user trainings.

Benefits For Your Business

Fast & efficient implementation

Backed up by our 15+ years of technology experience and practical implementation approach.

Business-driven

We care to understand your business and what you would like to achieve. Leave the delivery to us.

Data science professionals

A team of data scientists and business analysts will guide you through the journey from data to value

Commitment

Our teams share a commitment to deliver successful projects. Commitment to your people, to your business, to your goals. No technology and organizational hurdles are too big for us to handle.

Our Technology Expertise

Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnerships with leading software vendors, we make your projects a success.

BMC Helix ITSM
(formerly Remedy)

The best-practice ITSM principles of Remedy delivered on your choice of cloud or on-premise infrastructure in an industry-leading service management solution that uses cognitive automation technologies to ensure predictive and proactive service resolution.

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BMC Helix Digital Workplace

Intuitive, intelligent and consumer-like self-service platform for the modern workplace, which provides a single service catalog across all business units of your organization.

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BMC Helix Discovery

A discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud and hybrid environments. In combination with BMC CMDB it provides a complete picture of the infrastructure and services within your organization.

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What our clients say

“Bright Consulting was selected as a partner to deliver an end-to-end ITSM solution with a goal to consolidate the Service Management processes across the Group Operating companies in five countries and integrate them in a single platform – Remedy OnDemand. The project complexity included aligning requirements for process implementation and integration across five operating companies each with its own cultural and organizational specifics.”

A1 Telekom Austria Group
Group Operations Manager, A1 Telekom Austria Group

“BRIGHT role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. I would not hesitate to recommend Bright Consulting as a Trusted Partner capable to deliver and support an end-to-end ITSM solution in a complex enterprise environment.”

DSK Bank
Head of End User Support & Help desk, DSK Bank

“BRIGHT was engaged to deliver an end-to-end solution for migration of existing Mediation streams to a new Mediation Zone platform at A1 Bulgaria.  The transition required a transformation approach with a focus on the workflows for prepaid subscriber data processing and its delivery to the BSS. BRIGHT professional approach for Mediation transformation simplified and optimized our processes in the new Mediation platform.”

A1 Bulgaria
IT Director, A1 Bulgaria

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