Process & Organizational Assessment

The most successful IT transformation programs we deliver start with an important first step – assessment of the strategic business objectives, the current state of the organization and defining a target state based on desired business outcomes.

Typically, the assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and business stakeholders to:

  • Detail current and future requirements across services, processes, organization, and technology landscape;
  • Review and assess adherence to industry best practices;
  • Develop both process and organizational gap analysis;
  • Prioritize gaps and develop process and organizational transformation roadmap;
  • Assess risks, change, and organizational readiness;
  • Develop a business transformation roadmap with a blueprint of necessary activities to understand the exact level of effort, risk, and change (both people and process) necessary to deliver the expected business results.

ITSM Process Review & Alignment

Following the initial ITSM assessment and agreement on a roadmap for ITSM transformation, we then focus on ITSM process review and alignment to ensure:

  • Increase process maturity through industry and ITIL best practices;
  • Alignment to the strategic goals of the company;
  • Alignment with all stakeholders from business, IT and security areas;
  • Support organization change management to facilitate IT service management implementation;
  • Empower teams for process adoption and training.

Benefits For Your Business

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