Consulting & Advisory ServicesSERVICES
We combine strategy with execution to deliver tangible business outcomes, providing consulting and advisory services based on the specific needs of your organization.
Process & Organizational Assessment
The most successful IT transformation programs we deliver start with an important first step – assessment of the strategic business objectives, the current state of the organization and defining a target state based on desired business outcomes.
Typically, the assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and business stakeholders to:
- Detail current and future requirements across services, processes, organization, and technology landscape;
- Review and assess adherence to industry best practices;
- Develop both process and organizational gap analysis;
- Prioritize gaps and develop process and organizational transformation roadmap;
- Assess risks, change, and organizational readiness;
- Develop a business transformation roadmap with a blueprint of necessary activities to understand the exact level of effort, risk, and change (both people and process) necessary to deliver the expected business results.
ITSM Process Review & Alignment
Following the initial ITSM assessment and agreement on a roadmap for ITSM transformation, we then focus on ITSM process review and alignment to ensure:
- Increase process maturity through industry and ITIL best practices;
- Alignment to the strategic goals of the company;
- Alignment with all stakeholders from business, IT and security areas;
- Support organization change management to facilitate IT service management implementation;
- Empower teams for process adoption and training.