Hours of ServiceNow consulting per year

certified ServiceNow consultants

ServiceNow & ITIL certifications and accreditations

ServiceNow Customer Satisfaction Score

Our ServiceNow Practice

Often, organisations who implement ServiceNow don’t use the full capacities of the platform and leverage their investment efficiently.
The most successful IT transformation programs we deliver start with an important first step – assessment of your business objectives and current state of your organisation, plus the definition of a target state based on desired business outcomes.
We deliver IT transformation projects to enterprise customers and provide flexible and cost-effective services to organizations looking to streamline processes on the ServiceNow platform.

As a ServiceNow Elite Partner we are able to deliver ServiceNow managed and implementation services, develop and publish applications on the ServiceNow app store, resale licenses as well as deliver projetcs jointly with ServiceNow Professional Services.
We have a team of 45+ ServiceNow-certified consultants, who will work side by side with you to unlock the value of ServiceNow, regardless of where you are in your ServiceNow journey – whether you’re just getting started, or are already an experienced user.

In a long-term partnership with our customers, we make sure you enjoy end-to-end services to adopting and growing the ServiceNow platform with a focus on:

  • ServiceNow value and process & organizational assessment and consulting services;
  • ServiceNow best practices in terms of implementation and integration, custom application development and trainings;
  • Full ServiceNow managed services and ongoing support.

ServiceNow Areas of Expertise

ServiceNow Advisory & Consulting Services

ServiceNow Implementation & Integration Services

ServiceNow Managed Services and Support

Outcomes for you

ServiceNow Certified Partner

ServiceNow Areas of Expertise

ServiceNow ITSM

ServiceNow CSM

ServiceNow ITOM

ServiceNow IT Asset Management

ServiceNow ITBM

ServiceNow HR Service Delivery

ServiceNow Advisory & Consulting Services

ServiceNow Implementation & Integration Services

We will help you implement ServiceNow into your business the right way. Benefit from our team’s strategic expertise in IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Business Management (ITBM), IT Asset Management, HR Service Management, and SecOps. Make the most of your ServiceNow investment, right from the start.

ServiceNow Competence Center

Enjoy seamless and efficient implementation of the ServiceNow platform by an industry-leading ServiceNow expert team at your fingertips for a fully customised approach to your business needs.
Our dedicated ServiceNow competence center includes 45+ fully onboarded and certified ServiceNow professionals and is built in strategic partnership with ServiceNow Professional Services. We bring flexibility to projects with highly skilled professional consultants:

ITSM Process Consultants/Business Analysts
Management & Technology Certifications (ITIL, CISSP, CISA, COBIT);
Microsoft Certified System Engineer, Project Management, Scrum;
10+ years of relevant technical and ITSM process experience.

ServiceNow Solution Architects/Senior ServiceNow consultant/ ServiceNow developers

  • ServiceNow® Certified System Administrator;
  • ServiceNow® Certified Application Developer;
  • ServiceNow® Certified Implementation Specialist;
  • ITIL Foundation or higher certification;
  • 5+ years of relevant experience.

Methodology based on ServiceNow best practices

We ensure an efficient and seamless ServiceNow implementation and process redesign by using Now Create as a methology and leading practice framework, combined with ITIL Framework and ServiceNow best practices where needed. Our Business Process Consultants have ITIL expert certification and the Solution architects hold ITIL Intermediate certifications.
Our most important priority is to deliver a solution aligned with your business objectives so we spend time for the whole team to understand the goals and then plan together the right ServiceNow implementation approach. As our client you will enjoy consistent quality of the implementation team, as we engage Senior level consultants with the right level of knowledge and experience and broad skills, aligned to achieve the project objectives.
We provide close monitoring to ensure that no custom development is performed outside of standard ServiceNow best practices.

Custom Apps Capabilities

As ServiceNow Premier Technology Partner, we can build innovative custom applications on the ServiceNow platform based on your specific business processes and integration needs.
In case you are looking to address complex integration requirements, please learn more about our certified ServiceNow integration application on ServiceNow Store.

Trainings

As your ServiceNow implementation partner, training is an essential part of our end-to-end service approach. We are providing training delivered by accredited BRIGHT trainers who bring in hands-on project experience. We focus on applying ServiceNow best practices and ITIL theory to each participant organization via individual case study development and consulting support

ServiceNow Managed Services & Ongoing Support

Focus on getting the most out of your ServiceNow implementation instead of running it. Extract ServiceNow full operational value with the help of our team of ServiceNow-certified consultants. With BRIGHT’s managed ServiceNow services, you get industry-leading ServiceNow expertise at your fingertips for a fully customised approach to your business needs.

ServiceNow Operational Monitoring & Application Support

We provide you with proactive monitoring of the ServiceNow environment and proactive notifications for identified problems. Our ServiceNow operational maintenance services also include:

  • Troubleshooting;
  • Eliminating defects in customizations;
  • Eliminating defects in custom integration interfaces;
  • Application modules configuration.

ServiceNow Post-Implementation Support & Content Development

Focus on getting the most of your ServiceNow and extract maximum value, while you enjoy our onboarding, post-implementation support services, which include:

  • Data analysis and normalization of new or existing data sources in ServiceNow;
  • Reporting services;
  • User management;
  • Consultations;
  • Use case life cycle management;
  • Remediation and response.

Outcomes for you

ServiceNow Certified Partner

As a ServiceNow Elite Partner, we invest continuously in the technology specialization and upskilling of our team.
Our consultants have numerous ServiceNow certifications, plus specializations in all related fields, such as ITSM, ITIL, CISSP, CISA, COBIT, Project Management, Scrum, and more. Get the best value for your money with one of the most capable ServiceNow teams in Europe.
We have also been named as a supplier on Crown Commercial Service’s (CCS), which aims to support the public sector to achieve maximum commercial value when procuring common goods and services.
Work with a partner you can trust.

Crown commercial Service Supplier - BRIGHT