Integrate, automate, and streamline all customer workflows

Streamline all customer service workflows, automate your operations and enable your teams to provide an outstanding customer service experience at all times with the ServiceNow CSM platform.

Challenges

Customer operations teams struggle with siloed disconnected manual processes

Poor customer service and inefficiency due to chunked data modelling

Transitioning complex ITSM & CSM processes on a legacy ITSM application to a new Enterprise Service Management platform.

Onboarding new companies and teams without friction to a new way of working together to serve the customer with a frictionless experience

The solution

Integrate all your ITSM and CSM processes and workflows into a single platform to streamline communication between teams and departments and provide a better customer experience.

Monitor services to identify and solve issues proactively and quickly notify your customers as needed. Design and implement a seamless customer journey and use the power of automation to enable self-service. Empower your teams to provide a frictionless end-to-end customer experience at all times.

Make the most of the ServiceNow Customer Service Management platform with a ServiceNow elite partner by your side. With our ServiceNow solution, you’ll be able to streamline your customer service operations, enable your teams to respond to queries quickly and efficiently, and delight your customers.

What you get with ServiceNow CSM

End-to-end customer experience

Design and implement new end-to-end processes on the ServiceNow platform, connecting ITSM and CSM workflows and process interactions.

Streamlined self-service

Provide customers with streamlined and automated self-service options for their most common queries and provide answers to their most common questions with an AI-enabled chatbot.

Automated and integrated workflows

Improve, synchronize, and automate your workflows and connect your CSM platform to all other enterprise software tools.

A common CSM platform

Connect your customer service operations unit with other teams and with end customers via a common CSM platform to resolve issues faster and more efficiently.