Connect global support and ITSM processes

Use ServiceNow’s IT service management solution to increase productivity, streamline IT operations, and create a resilient organisation. Sync your tools and processes into a single system to become more efficient and agile.

Challenges

Costly global support functions

Lacks of visibility on services health

Disconnection between different support organizations

Inconsistent decisions based on local needs

The solution

Benefit from a powerful IT service management solution built on the ServiceNow platform to create a unified way of managing your IT landscape and streamline your workflows.

Build a solid ITSM framework to promote a standard way of working and provide a consistent and positive experience for the end-users.

BRIGHT is among the best ServiceNow partner companies out there. With us, you’ll get:

Centralised data management capabilities to facilitate the decision-making process
Consistent end-user experience when interacting with IT support
Self-service and automated request management for IT and non-IT users
Better measurement and reporting on key IT processes and KPIs
A birdseye overview of your entire IT landscape

We’ll provide you with a customised ServiceNow ITSM and PPM solution to solve your most pressing business challenges and streamline IT service management effortlessly.

What you get with ServiceNow ITSM

A unified ITSM platform

Unify disconnected tools and systems into a single cloud system, the ServiceNow ITSM platform.

Increased productivity and efficiency

Streamline incident resolution and simplify the work of your IT department with the help of AI.

Automated support for common issues

Provide always-on IT services to all your employees and solve common issues quickly and efficiently with automated support

Instant visibility and real-time analytics

Benefit from an instant visibility into your ITSM ecosystem to create scalable, resilient workflows and processes and analyse insights in real time.

We will be by your side to

Streamline processes

Greet unified & connected ITSM processes. Get use of ITIL best practices to consolidate tools into a responsive, integrated service platform.

Say hello to service resilience

Seamlessly service common requests by providing IT support through always-on automation with AI-powered virtual agents that understand simple, human language.

Prioritize business

Make sure ITSM supports your business goals. Leverage data-driven insights to make strategic transformation decisions, delivering better service with fewer first-line resources.